At Freddyezgy, we strive to ensure timely and reliable delivery of all orders. Our shipping policy outlines the key details regarding processing times, delivery options, and tracking.

1. Shipping Timeframes

Standard delivery typically takes 2 to 4 business days within the UK.

For international orders, delivery times vary based on destination and courier operations.

Orders placed on weekends or public holidays will be processed on the next business day.

For made-to-order items, dispatch time may vary between 2 to 7 business days before shipment.

2. Shipping Methods & Tracking

We use tracked shipping services to ensure secure and reliable delivery.

A tracking number will be provided via email once the order has been dispatched.

Customers can track their shipment through the courier’s website using the provided tracking information.

3. Shipping Rates

United Kingdom
Standard Shipping: 2 to 4 business days
Free delivery for orders over £30

European Union (Austria, Belgium, Bulgaria, and 24 more countries)
Standard International: 5 to 7 business days – £14.90

International (United Arab Emirates, Australia, Canada, and 10 more countries)
Standard International: 6 to 8 business days – £19.90

IMPORTANT NOTE: For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking with your local customs office for more information before placing an order.

4. Delivery Issues & Delays

While we strive to deliver orders as quickly as possible, unforeseen circumstances such as weather conditions, courier delays, or peak season demand may affect delivery times.

If your order has not arrived within the estimated timeframe, please contact us at info@freddyezgy.com for assistance.

5. Lost or Damaged Shipments

If your package is lost or arrives damaged, please notify us within 48 hours of the expected delivery date.

We will work with the courier to investigate the issue and offer a resolution, which may include a replacement or refund.

6. Contact Information

For any questions regarding shipping, please contact us at:

Email: info@freddyezgy.com
Website: www.freddyezgy.com

Thank you for choosing Freddyezgy. We appreciate your trust and support!