FAQs
Shopping Information
Do you ship internationally?
Right now, we only ship within the UK and Europe. If you're in these regions, we've got you covered!
How long does shipping take?
We aim for next-day delivery, but during busy times, it might take 2-3 days. We’ll always do our best to get your order to you as fast as possible!
How can I track my order?
Once your order is on its way, we’ll send you a tracking link via email. Just click on it, and you’ll know exactly where your package is!
Can I change or cancel my order after placing it?
We try to process orders fast, so if you need to make changes, reach out to us ASAP! If your order hasn’t been shipped yet, we’ll do our best to help.
Payment Information
What payment methods do you accept?
We accept major credit/debit cards, PayPal, ApplePay, Klarna and other secure payment methods at checkout. If you run into any issues, let us know!
Is my payment information secure?
Absolutely! We use encrypted payment gateways to ensure your details stay safe and protected. Your security is our priority.
Do you offer any discount codes or promotions?
Sometimes we do! Keep an eye on our website and Instagram for special deals and promo codes. Don’t miss out!
Order Returns
Can I return my order?
Of course! If your item isn’t quite right, you can return it within [14] days. Just make sure it’s in its original condition, and we’ll sort it out.
How do I start a return?
Super easy! Just drop us an email at info@freddyezgy.com with your order details, and we’ll guide you through the process.
When will I get my refund?
Once we receive your return, we’ll process your refund within a few days. It might take a bit for the money to show up in your account, depending on your bank.
