Refund policy

Refund policy

At Freddyezgy, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our return policy is designed to make the process as smooth as possible.

1. Eligibility for Returns

  • Items must be returned within 14 days of the delivery date.

  • Products must be unused, unworn, and in their original condition with all tags and packaging intact.

  • Custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

  • Sale items are non-refundable unless they are faulty.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [info@freddyezgy.com] with your order number and reason for return.

  2. Once your return request is approved, we will provide you with return instructions, including the return shipping address.

  3. Pack the item securely in its original packaging and include a copy of your invoice or order confirmation.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping service to ensure the safe return of the item.

  • We are not responsible for items lost or damaged during the return shipping process.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 5-10 business days.

  • Shipping fees are non-refundable.

5. Exchanges

  • If you need to exchange an item for a different size or color, please contact us at [info@freddyezgy.com].

  • Exchanges are subject to stock availability.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue.

  • We will arrange for a replacement or a full refund, including shipping costs.

7. Non-Returnable Items

  • Personalized or custom-made products.

  • Items that have been used, washed, or altered.

  • Digital products

8. Contact Information

For any inquiries regarding our return policy, please contact us at:

  • Email: info@freddyezgy.com

  • Website: www.freddyezgy.com

We value your trust and strive to ensure a hassle-free shopping experience. Thank you for choosing Freddyezgy!